Returns and Exchanges

For orders placed before November 15, 2026.

This page is a record of the return and exchange policies that applied before November 15, 2026. If you placed your order before that date, the policy for your order date below applies. For orders placed on or after November 15, 2026, see our current Return & Exchange Policy.

 

Preorder and Founding Customer Exchange Policy—Orders Placed Before August 6, 2026

All sales of The Carry Weighted Vest bundles are final due to the nature of our products. We do offer exchanges in specific cases—here's what that looks like.

Exchanges (Shell Size Swaps Only)

We want your vest to fit right. You can exchange your shell for a different size once, at no cost, if it's unworn, unused, and in original condition, as long as we have inventory to support.

  • Initiated within 7 days of delivery
  • You cover return shipping; we cover the replacement once we inspect it
  • Weight system stays with you—remove before shipping

Damaged or Defective on Arrival

Contact us at support@thecarry.co within 7 days with your order number and photo evidence. We'll work with you to find a solution.

Return & Exchange Policy—Orders Placed August 6, 2026 - November 15, 2026

We want you to love your vest. If you don't, send it back for a full refund before you sweat in it.

Returns

Full refund, minus the cost of return shipping.

  • Notify us at support@thecarry.co within 7 days of delivery
  • Bundle must be new, unused, in original condition, with all original packaging intact—shell and weight system both included
  • We'll send you a prepaid return label; the return shipping cost is deducted from your refund
  • Once we receive and inspect the bundle, your refund is issued to your original payment method

Exchanges (Shell Size Swap Only)

Prefer a different size instead of a refund? You can exchange your shell if it's unworn, unused, and in original condition, as long as we have inventory to support.

  • Initiated within 7 days of delivery
  • You cover return shipping; we cover the replacement once we inspect it
  • Weight system stays with you—remove before shipping

Damaged or Defective on Arrival

Contact us at support@thecarry.co within 7 days with your order number and photos. We'll replace it or find a solution.

Minor Imperfections

Our vests are made to be worn. Subtle scuffs or stitching variations are normal and don't impact performance—not eligible for return or exchange.

Questions?

Reach out to support@thecarry.co. We believe in doing right by our community and will work with you on a case-by-case basis.