The Carry Limited Warranty

We stand behind how we make The Carry. If your vest or weights have a defect in materials or workmanship, we'll make it right.

What's covered

The vest: 1 year from the date of purchase. Defects in materials and workmanship under normal personal use.

The weights: lifetime. If a Carry weight cracks or breaks under normal use, we'll replace it for as long as you own it.

What's not covered

  • Normal wear and tear, such as fading, pilling, and abrasion.
  • Discoloration, staining, or color transfer on the fabric, including from self-tanner, makeup, sunscreen, lotion, deodorant, sweat, or dye from other clothing.
  • Dents, scratches, chips, coating wear, or other cosmetic marks on the weights.
  • Damage from accidents, misuse, or punctures and tears from outside objects.
  • Use above the vest's rated maximum load.
  • Commercial, gym, or rental use.
  • Damage from washing or drying that doesn't follow our care instructions.
  • Products that have been modified.
  • Products bought secondhand or from unauthorized sellers.

How to make a claim

Email support@thecarry.co within 15 days of noticing the issue. Include your order number, photos or a short video of the defect, and a brief description of what happened. We'll reply within 3 business days.

If your claim is approved, we will, at our option, repair the product, replace the defective part, or replace the product. We may ask you to return the defective item, and if we do, we'll send you a prepaid shipping label.

The fine print

This warranty applies to the original purchaser with proof of purchase from www.thecarry.co or an authorized retailer. It is not transferable. Replacement vest parts are covered for the remainder of the original one-year warranty. Replacement weights carry the same lifetime coverage. We may decline claims that fall outside these terms. This warranty is separate from our return and exchange policy, which covers fit and changes of mind.

A note from us

The Carry is a small company. Every warranty claim is read and reviewed by a member of our team, not a bot or a call center.

We built this warranty to cover real defects, and we trust you to use it that way. Honest claims are what let a company our size keep offering a lifetime warranty on our weights and keep our prices where they are. If something we made has failed you, please tell us. We want to make it right, and every report helps us make the next version better.

Thank you for supporting a small team building something we believe in.